Exbetapp FAQ — Frequently Asked Questions & Detailed Answers

exbetapp's support team is available 24 hours a day, 7 days a week. The available contact channels are:

Live Chat: Just click the chat icon at the bottom right of the website or app and you're connected. An agent typically joins within 2–5 minutes. You can chat in Bangla — it's the fastest way to get help.

Email: support@exbetapp.best — for complex queries or when you need to send documents, reach out via email. Replies typically arrive within 30 minutes to 2 hours, though response times may be slightly longer at night.

App Notification Message: You can open a support ticket directly from the "Support" or "Help" section in the app — replies are delivered via push notification.

Payment issues or account lockouts are handled as a priority. When reaching out, have your mobile number and a description of the problem ready — this helps resolve things faster.

exbetappAt , some details can be updated directly by you, while others require assistance from the support team.

Can be changed by yourself: Log in, then go to the profile icon at the top right → "Account Settings" → "Personal Information" — here you can update your display name, email, and password on your own.

Change Mobile Number: This can't be done directly, as your number is tied to identity verification. To make a change, contact support via live chat or email. You'll need to verify your identity using an OTP sent to the old number or by providing your National ID. The process is generally completed within 24 hours.

Changing your real name: Once KYC is complete, the real name on your ID cannot be changed. However, your display name can be updated at any time.

One important thing to note — if you need to change your payment account (bKash/Nagad/Rocket), you'll also need to contact support and complete an additional verification step.

exbetappoffers two separate daily rewards — the Daily Login Reward and Free Spins.

Daily Login Reward: Log in every day and a small bonus or cashback is automatically added to your account. Log in for 7 consecutive days and you'll unlock a special weekly reward. There's nothing extra you need to do — just log in once a day.

Free Spins: Free spins are awarded with specific promotions or deposit offers. Log in and go to the "Bonus" or "Promotions" section to see any free spins currently available to you. Navigate to the designated slots game and click "Use Free Spins" to get started.

Free spins typically expire within 48–72 hours. Any unused spins are forfeited once the validity period ends. Winnings from free spins cannot be withdrawn directly — a specified wagering requirement must be met first. Full terms and conditions are listed on each offer's page. To view current offers, On the Promotions Page Go.

The wagering requirement (also called rollover) refers to how many times you need to bet with your bonus amount before it can be withdrawn. Here's a simple example to make it clear:

For example exbetappSay you deposit ৳ 1,000 at and receive an extra ৳ 1,000 through a 100% bonus. If the wagering requirement is 10x, you'll need to place a total of ৳ 1,000 × 10 = ৳ 10,000 in bets using the bonus funds before any winnings from that bonus become withdrawable.

A few important things to keep in mind:
• Not all games count equally toward wagering — slots generally contribute 100%, while some table games count for only 20–50%.
• Sports bets must have minimum odds of 1.5 or higher.
• The wagering completion period is generally 30 days.
• Each bonus page lists its specific terms and conditions — make sure you read them before claiming.

Log in to your account and go to the "Bonus" section to see your current wagering progress — how much has been completed and how much remains. For more details, Terms & Conditions Read.

exbetappThere's no separate application needed to claim the welcome bonus — the process is fully automatic.

The steps are:

Step 1: On the Registration Page and open a new account — enter your name, mobile number, date of birth, and password.

Step 2: Log in for the first time after registering. A Welcome Bonus page or pop-up will appear — click the "Activate" or "Claim" button to get your bonus.

Step 3: Deposit a minimum of ৳ 500 via bKash, Nagad, or Rocket. As soon as the deposit is confirmed, the bonus amount will be credited to your wallet.

Currently exbetappWelcome bonus on your first deposit — up to 100%, with a maximum of ৳5,000. Deposit ৳5,000 and get another ৳5,000 on top.

Keep in mind — after claiming a bonus, you must meet the specified wagering requirements before making a withdrawal. The bonus is available only once and is limited to one per account. To view current offers, On the Bonus page Go.

exbetappGetting started with cricket betting is straightforward. After logging in, Sports Betting Go to the section and select "Cricket" — you'll find international matches, IPL, BPL, and other tournaments.

Available bet types:
• Match Winner: Which team will win — the simplest and most popular bet.
• Toss Winner: Which team will win the toss.
• Total Runs: Will the total runs in a specific innings be higher or lower — an Over/Under bet.
• Top Batter/Bowler: Which player will score the most runs or take the most wickets.
• Live Betting: Place instant bets as the odds shift ball by ball during live play.

Steps to get started: Log in to your account → Sports Betting → Cricket → select your match → choose your bet type → enter the amount → click "Place Bet".

The minimum bet amount is generally ৳50. Odds shift quickly in live betting, so take a moment before placing your decision. You can view your betting history under the "My Bets" section after logging in.